At Easy Bong our aim is to get your parcel to you promptly and safely.
Please note all our parcels are sent in discreet packaging with no mention of Easy Bong or the contents.
Shipping time frame
We generally are able to ship same day for orders placed before around 12pm. We can only ship on week days excluding public holidays. Mondays are a very busy day for us and depending on the volume of orders we may not get all orders out on Monday. We make no guarantee on shipping time frames but generally can get most orders out same day or if that is not possible, next day.
Australia post do not work weekends
We have a low flat rate shipping for orders under $100 and offer free shipping for orders over $100 in value.
We use Australia post e-parcel.
Shipping times can vary greatly depending on your location and the size of your parcel, we tell our customers to allow 2-5 business days for a standard size parcel and up to 10 business days for very large parcels and remote areas.
Shipping times vary according to Australia post and sometimes conditions such as the weather etc.
Tracking numbers are automatically emailed through to your email address within 24 hours, If you haven’t received an email and have checked your junk mail don’t hesitate to email us requesting one.
Signature required and Authority to leave
All of our parcels are sent SIGNATURE REQUIRED this is to avoid anything going missing you can of course leave a note in the customer notes requesting for it to be left without a signature but please note you do this at your own risk and Easy Bong and the postal service is not liable if this is to go missing. Australia post will leave a calling card for collection from the post office if you aren’t home.
PO boxes, Parcel lockers and Parcel collect
We ship to Po boxes; parcel lockers and parcel collect agents. We do not ship care of post office.
We are based in Coffs Harbour, you can pre-arrange to pick up your parcels if you are local.
If you fail to collect your parcel and it is returned to us a second postage fee is required, we will email you when this arrives back.